# Sales follow-up automation

**Intent:** Consistent touches without burning pipeline reputation.

## Inputs
- CRM stage, last touch date, deal size band
- Approved email templates by stage

## Flow
1. Nightly job lists contacts with `next_step_due <= tomorrow`.
2. Draft personalized follow-up (short, factual; no invented claims).
3. Route to Slack/Telegram approval queue with one-tap approve/edit/skip.
4. On approve, send via connected mailbox; log to CRM webhook.

## Guardrails
- Never send more than N touches per week per contact.
- Bounce/OOO detection pauses sequence.