Customer policies

These policies describe how Clawesome Labs (“we,” “us”) sells and delivers professional services: OpenClaw setup, multi-agent automation, and related consulting. They are designed to meet common card-network and payment-platform expectations for clear, advance disclosure. They do not limit any non-waivable rights you have under applicable law. If a written order, statement of work (SOW), or invoice conflicts with this page, the signed or accepted document controls for that engagement unless it says otherwise.

Legal name: Clawesome Labs (as shown on your order or invoice). Mailing / business address: Provided on contracts and tax-compliant invoices, and supplied on request to active customers and partners for compliance purposes.

1. What we sell

We provide remote consulting and implementation services: planning, configuration, integration, documentation, and handoff for OpenClaw-based automation (“three HQs” and related workflows). We do not ship physical products as part of our standard offers. Anything we deliver is described on this website, in your proposal, or in your SOW.

2. Currency and taxes

Unless we state otherwise in writing, all prices on our website and in quotes are in U.S. dollars (USD). You are responsible for any sales, use, VAT, GST, or similar taxes that apply to your purchase based on your location, unless we explicitly collect them at checkout.

3. Customer support

We provide customer service through:

• Email: hello@clawesomelabs.com (primary channel)
• Contact form: clawesomelabs.com/contact.html

We aim to acknowledge messages within one to two U.S. business days. Urgent issues tied to an active Enterprise agreement follow the response expectations in your SOW, if any.

4. Delivery and fulfillment (services)

Services are performed remotely. After payment (or the deposit your order describes), we schedule kickoff, perform the work, and deliver agreed artifacts (for example, configuration, documentation, and handoff sessions). Timing depends on scope and is confirmed in your order confirmation, calendar invites, or SOW. We are not responsible for delays caused by your infrastructure access, third-party APIs, or force majeure events.

Shipping: Not applicable—we do not fulfill physical goods through these service tiers. If we ever offer physical merchandise, we will post shipping methods, timeframes, and costs on the product page before purchase.

5. Returns

Physical goods: We do not sell physical products under the standard Starter, Pro, or Enterprise service lines described on our site. If that changes, we will publish return eligibility, restocking rules, and return addresses on the relevant product page.

Digital services: Custom professional services are not “returned” like retail goods. Refunds, where applicable, are handled under Section 6.

6. Refunds

Refund rules depend on what you purchased:

• Rescue / diagnostic fee (e.g. $200 audit): As described on our site, this fee may be credited toward a subsequent setup if you proceed. If you do not proceed, the diagnostic is earned when we deliver the audit findings. Refunds before delivery are considered on a case-by-case basis if we cancel the engagement or cannot perform.
• Starter and Pro (one-time project fees): If you cancel before we have started substantive work (no kickoff completed and no custom configuration delivered), you may request a full refund within fourteen (14) days of payment. After kickoff or delivery of materials or access tied to your project, fees are non-refundable except where we fail to deliver what we agreed in writing, or where applicable law requires otherwise. If we terminate for cause (e.g. abuse or non-cooperation after good-faith notice), our refund obligation is limited to amounts not yet earned for work not performed.
• Enterprise (recurring): Fees are billed per your agreement. Cancellation is covered in Section 7. Refunds for the current billing period are generally not provided once the period has started, unless your SOW says otherwise or we did not provide the agreed service.

Approved refunds for card payments are credited to the original payment method when possible; timing follows your card issuer and our processor (typically several business days).

7. Cancellation

• One-time projects (Starter / Pro): You may cancel before kickoff as in Section 6. After work has begun, cancellation does not erase fees for work already performed.
• Enterprise (month-to-month): You may cancel with at least thirty (30) days’ written notice to hello@clawesomelabs.com, unless your SOW specifies a different notice period. Cancellation takes effect at the end of the paid period following notice, as described in your agreement.

8. Payment disputes and chargebacks

If something looks wrong with a charge, contact us first at hello@clawesomelabs.com so we can review invoices, delivery status, and logs. Many issues are resolved faster directly than through the card network.

If you open a chargeback or payment dispute with your bank or card issuer, we will respond with evidence allowed under card-network rules (for example, contracts, delivery records, and communications). Filing a chargeback does not override these policies where they are enforceable, but nothing here limits your rights under law or your issuer’s rules.

9. Promotions

We may offer limited promotions (for example, pilots or discounts). Each offer states its own eligibility, expiry, stacking rules, and whether it applies to new customers only. If you accept an offer at checkout or in a signed order, those offer terms apply together with this page and your SOW.

10. Export, sanctions, and restricted use

U.S. export controls, sanctions (for example, rules administered by the U.S. Treasury’s Office of Foreign Assets Control), and similar laws may restrict certain technology and services. You represent that you are not using our services in violation of applicable sanctions or export laws and that you will not use deliverables in prohibited end uses. We may refuse or terminate service where the law requires.

11. Payments and security

Card and wallet payments are processed by Stripe (or another processor we name at checkout). We do not store full card numbers on our own servers for website checkout. This site uses HTTPS for transport security. Handling of card data is subject to PCI DSS requirements as allocated between Stripe and merchants; see Stripe’s documentation on shared responsibility.

By paying, you authorize us and our processor to charge the payment method you provide for the agreed amount.

12. Changes

We may update this page from time to time. The “Last updated” date at the top reflects the latest revision. Material changes to refund or cancellation terms will apply to new purchases after the update unless we notify you otherwise.

13. Governing law

These policies are governed by the laws of the United States and the state in which Clawesome Labs is organized or maintains its principal place of business, excluding conflict-of-law rules that would apply another jurisdiction’s law.

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